What Happens if Your Thailand Elephant Sanctuary Tour Is Cancelled
Direct answer: Cancel at least 24 hours before your scheduled tour start time for a deposit refund. Stripe, our payment processor, keeps its 6.5% processing fee. This fee is not charged or kept by ThaiEleHub. Cancellations made within 24 hours of the scheduled tour start time are non-refundable. Bookings made within 24 hours of tour start are non-refundable once paid. No-shows are charged the full tour price; the deposit is not refunded. If the sanctuary or ThaiEleHub has to cancel for weather or an operational reason, the team helps you re-arrange the date or provides an appropriate refund according to the situation. Full policy: Cancellation & Refund Policy.
When does the 24-hour cancellation window start?
Every ThaiEleHub deposit follows the same rule, counted from the scheduled tour start time, not pickup time and not the calendar date. Cancel at least 24 hours before your scheduled tour start time and the deposit is refunded after Stripe keeps its 6.5% processing fee. Cancel within 24 hours of tour start and the deposit is not refundable, because guides, drivers, vehicles, meals and sanctuary scheduling are usually already confirmed by that point.
How much of my deposit do I get back if I cancel?
A guest who paid a ฿375 Big Boy half-day deposit and cancels at least 24 hours before the scheduled tour start time for a guest-side reason receives ฿350.62 back. Stripe keeps 6.5%, which is ฿24.38. The same percentage applies at any deposit amount — a ฿800 Chonburi booking deposit refunds ฿748, for example (Stripe keeps ฿52).
What happens if I miss the tour or need a different date?
No-shows are charged the full tour price; the deposit is not refunded. To request a date change, contact ThaiEleHub customer service on WhatsApp at least 24 hours before your scheduled tour start time. Date changes are subject to agreement and availability. WhatsApp: +66 98 858 9666.
What if the sanctuary or ThaiEleHub cancels?
Operational issues, unsafe weather at the sanctuary, or other merchant-side reasons trigger a different path. The team contacts you to either move the tour to another available date or arrange the appropriate refund based on the situation — the guest-side 6.5% deduction does not apply here, because the cancellation is not on you.
Will my elephant sanctuary tour be cancelled if it rains?
Light rain does not usually cancel a sanctuary day. Programs adjust footwear, forest walks and water time to conditions on the day. Heavy weather can shift the itinerary; the sanctuary confirms details on the tour morning. See our rainy-season guide for what to expect.
How do I cancel or change a booking?
Message the ThaiEleHub team on WhatsApp with your booking reference and the tour date — the fastest way to keep the 24-hour window on your side. WhatsApp: +66 98 858 9666. Email: info@thaielehub.com. The team will confirm the refund amount before processing.
Which sanctuary and program am I actually booking?
The cancellation terms above apply the same way across ThaiEleHub's sanctuary hubs. Read the individual sanctuary profile before booking: