Terms of Service

Last updated: 9 October 2026

These Terms of Service apply when you use ThaiEleHub.com to review, reserve or pay a deposit for an elephant sanctuary tour or related travel experience in Thailand.

1. About ThaiEleHub

ThaiEleHub is the official booking and customer-support hub for our Living Green and Big Boy elephant sanctuary brands and selected ethical elephant experiences in Thailand. ThaiEleHub coordinates tour information, booking support, pickup details and customer communication. A payment receipt may show Big Boy Elephant Sanctuary or another disclosed local operating partner as the merchant name.

2. Tour information and availability

Tour descriptions, schedules, pickup windows, inclusions, age rules and availability are shown on the relevant product page. Conditions can change because of weather, road conditions, elephant welfare needs, local operations or safety requirements. We will communicate material changes using the contact details supplied with the booking.

3. Prices, deposits and remaining balance

Product pages show the full tour price per guest. Unless a product states otherwise, the online payment is a 25% deposit calculated for each adult and child selected. The remaining balance is paid locally on the tour date using the method stated in the booking confirmation. A reservation is not confirmed until the required deposit has been successfully received.

4. Guest information and pickup

You must provide accurate names, contact details, travel date, guest counts and pickup information. Hotel pickup is limited to the area and time window stated on the selected product page. If an address is outside the included area, ThaiEleHub may propose a meeting point or advise of an additional transfer arrangement before the tour.

5. Changes, cancellations, refunds and no-shows

Cancellation and refund conditions are explained in the Cancellation & Refund Policy, which forms part of these Terms. Guest-requested cancellations made at least 24 hours before the scheduled tour start time receive a deposit refund; Stripe, our payment processor, keeps its 6.5% processing fee, which is not charged or kept by ThaiEleHub. Cancellations made within 24 hours of the scheduled tour start time are non-refundable. Bookings made within 24 hours of the scheduled tour start time are non-refundable once paid. No-shows are charged the full tour price; the deposit is not refunded. To request a date change, contact ThaiEleHub customer service on WhatsApp (+66 98 858 9666) at least 24 hours before your scheduled tour start time; changes are subject to agreement and availability. If ThaiEleHub or the operating camp cancels and cannot provide a reasonable alternative, the applicable payment will be refunded.

6. Guest conduct and animal welfare

Guests must follow safety instructions from guides and camp staff. ThaiEleHub programs do not include elephant riding or elephant shows. Activities may be adjusted or stopped when necessary for elephant welfare, weather, guest safety or local operating conditions.

7. Children, health and accessibility

Age guidance and child prices vary by product. A parent or responsible adult must supervise children. Guests should review the activity level and tell ThaiEleHub before booking about mobility, medical, dietary or accessibility needs that could affect participation. We will explain known limitations but cannot guarantee that every program is suitable for every guest.

8. Photos and personal privacy

Tour photography practices vary by program. Please tell the guide if you do not want to appear in promotional or group images. Questions about personal information can be sent through the contact page.

9. Website use and intellectual property

Website text, branding, itineraries, photographs and design may not be copied, republished or used commercially without permission, except for normal personal travel planning and sharing a direct link to the original page.

10. Responsibility

ThaiEleHub provides booking coordination and support using information supplied by its camps and operating teams. To the extent permitted by applicable law, ThaiEleHub is not responsible for losses caused by inaccurate guest information, missed pickup, failure to follow safety instructions, weather, traffic, government restrictions or events outside reasonable control.

11. Contact

Questions about these Terms or a booking can be sent to info@thaielehub.com or WhatsApp +66 98 858 9666. ThaiEleHub Office: 8 Rachadamnoen Rd, Si Phum, Mueang Chiang Mai District, Chiang Mai 50200, Thailand.

This operational terms page should be reviewed periodically and, where appropriate, by qualified Thai legal counsel.