Cancellation & Refund Policy

Cancellation & Refund Policy

We understand that travel plans can change, and we try to keep our cancellation process as clear and fair as possible.

Cancellation at least 24 hours before the scheduled tour start time

Cancel at least 24 hours before your scheduled tour start time for a deposit refund. Stripe, our payment processor, keeps its 6.5% processing fee. This fee is not charged or kept by ThaiEleHub.

Cancellation within 24 hours of the scheduled tour start time

Cancellations made within 24 hours of the scheduled tour start time are non-refundable, because guides, drivers, vehicle arrangements, food preparation, and sanctuary scheduling may already be confirmed. Bookings made within 24 hours of the scheduled tour start time are non-refundable once paid.

No-shows

No-shows are charged the full tour price; the deposit is not refunded.

Date changes

To request a date change, contact ThaiEleHub customer service on WhatsApp (+66 98 858 9666) at least 24 hours before your scheduled tour start time. Date changes are subject to agreement and availability.

Merchant-caused cancellation

If ThaiEleHub or the sanctuary team must cancel your tour because of an operational issue, unsafe weather condition, or another merchant-side reason, we will help arrange a date change or provide the appropriate refund according to the situation.

Refund calculation examples

If a guest paid a ฿375 online deposit (such as a Big Boy half-day deposit) and cancels at least 24 hours before the scheduled tour start time for a guest-side reason, the refundable amount is ฿350.62 (Stripe keeps 6.5%, which is ฿24.38). For a ฿800 Chonburi booking deposit, the refundable amount is ฿748 after the 6.5% Stripe processing fee (฿52).